About TheHerbDr.com

•About US
•Elements of Quality
•Our Guarantee
•Phone Orders
•Payment Options
•Shipping Policies
•RETURN Policy
•Back Orders
•Questions
•Disclaimer
•Contact Information

At TheHerbDr® it is our mission to make the best and most effective natural products in the marketplace. Our unique formulations are infused with plants, roots, herbs, proteins, vitamins and minerals, all from the earth. We strive to develop and produce high quality natural formulas using the most advanced technology and latest research available. Our formulations incorporate powerful antioxidants, vitamins, and herbal remedies to produce therapeutic products that deliver results. We provide honest and in-depth information about our ingredients and our products to help customers make knowledgeable decisions about their health care. We endeavor to give you the best customer service possible and want you to have a positive experience with TheHerbDr®. We believe in healthy body, a healthy world, and a healthier environment.

TheHerbDr.com is a division of TheHerbDr Nutrition Formulas Co. We are located in North Miami, Florida, USA, and since 1997 we have selected the most qualified chemists, doctors and bio-engineers to bring world class quality and purity into each nutritional supplement we promote. Our Mission is to favorably contribute to nutrition and health through development, production and marketing of natural products with the utmost in quality.

TheHerbDr's enthusiasm evolves from knowing that we are helping develop the best supplement products in the world. Our team consists of people who are natural explorers - passionate about the healthful ingredients found in nature - and committed to finding the most pure and effective combinations backed by rigorous research. We strive to bring the highest quality supplements to assist in your quest for excellence.

One thing that sets us apart from the others is the way our products are manufactured. We consider everything from raw material evaluation, supplier selection, laboratory analysis, and manufacturing standards to conform to the FDA's verified good manufacturing practices--known in the industry as "GMPs."

With so many brands in the marketplace, we understand how difficult choosing a line of dietary supplements can be. TheHerbDr offers science-based products, designed with our customer's health in mind. Our Elements of Quality truly define the standards that we live by to do just that.

Our Guarantee (back to Top)

TheHerbDr distributes health products with one aim in mind: Your complete satisfaction. If you are unhappy with your purchase through TheHerbDr.com, for any reason, return it to us within 30 days for a complete refund or exchange. Mail returns to:

TheHerbDr Nutrition Formulas
13275 NE 16 Avenue
North Miami, FL 33161

Phone Orders (back to Top)

Phone orders will be accepted Monday through Friday, 9 am - 6 pm EST at 1-800-595-6593 (Toll Free inside the U.S. and Canada). For wholesale or retail inquiries in the U.S., dial (305) 861-0898. In the United Kingdom, dial: +(44) (0)208 0908318. In Spain, dial: +(34) 918295186.

Payment Options (back to Top)

All major credit cards will be accepted for online and phone orders. We accept Visa, Mastercard, Discover, American Express, and JCB. Mail Orders may be paid by check or money order. Orders will not be shipped until check clears.

To read a full description of our domestic and international Shipping Policies, go to our Shipping Policy page or click here.

RETURN POLICY (back to Top)

•a) Only one opened package of any product is eligible for return. When returning more than one package of the same item, the same must be factory sealed to qualify for a refund.
b) All returns must be pre-authorized. Please contact us either by telephone or email prior to returning any merchandise. Returns without a "Return Authorization Number" will not be issued a refund/exchange.
• SHIPPING FEES. If your original purchase qualified for FREE shipping and you choose to return any part or all of the order, you will be still responsible to pay for any shipping and handling costs that we have already incurred to ship the product(s) to you.
c) Unopened or opened products can be returned for a full refund of the purchase price, and all items must be in their original packaging. Products must be shipped back to TheHerbDr at the customers' expense.
d) DAMAGED MERCHANDISE. You must notify us immediately if any product is received either damaged or defective. We will immediately replace any damaged or defective merchandise and a "Return Label" will be enclosed for the defective items to be returned back to us. If you wish to return any damaged or defective merchandise for a full refund, you must do so within 30 days and at your own expense. Remember, we offer to replace the damaged items at our expense, but all voluntary returns must be shipped at the customer's expense.
•e) All merchandise must be insured properly by the customer. Refunds will be issued only upon receipt of the returned products.
f) Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.
•g) ABSOLUTELY no returns after 30 days from the date of receipt of merchandise.